Bank Name : CSB Bank Limited

Job Title : Customer Relationship Officer

Required Experience : 0 - 3 Years

Job Id : MFT9792

Organization Unit : Retail & SME (Business And Risk), Operations & IT

Minimum Qualification : ANY GRADUATION

Job Purpose :

Job purpose of an organized and attentive Customer Relationship Officer is to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals, while ensuring the cross sales basis customer’s financial requirements.

Functional Responsibilities :

• Process transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
• Informing customers about bank products and services
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
• Maintaining and balancing cash drawers and reconciling discrepancies
• Packaging cash and rolling coins to be stored in drawers or the bank vault
• Keeping a clean, organized work area and a professional appearance
• Handling currency, transactions, and confidential information in a responsible manner
• Maintains customer confidence and protects bank operations by keeping information confidential

About Us :

CSB Bank Limited had its modest beginning in November 1920 and is currently the oldest private sector bank in Kerala. During this century long period, the Bank has grown from strength to strength, adapting admirably to the far-reaching social, political and economic changes that have taken place during the period. The enterprising spirit inherited from its founding fathers has been maintained throughout its history, which has blended the tradition of hard work and customer focus in its march to the new Millenniu

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