Bank Name : ICICI Bank

Job Title : e-Relationship Manager

Location: Jaipur

Min Exp (yrs): 0.00

Eligibility Criteria :

• Sales and Relationship experience from any industry
• MBA with 0-3 years
• Graduate with 3-8 years

Job Description :

1. Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel
2. Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score
3. Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
4. Serve as one-point contact to the mapped customers of the bank
5. Cross selling and Up selling of products and services for both new and existing customers
6. Providing advisory for various products offered by Banks to enhance relationship value
7. Develop and maintain banking relationships with select group of customers through individualized customer service
8. Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
9. Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
10. Ensure coverage of customer base in accordance with business plans
11. Expand base of new customers through referrals from existing customers

About Us :

ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. Until the late 1980s, ICICI primarily focused its activities on project finance, providing long-term funds to a variety of industrial projects. With the liberalization of the financial sector in India in the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services provider that, along with its subsidiaries and other group companies, offered a wide variety of products and services. As India’s economy became more market-oriented and integrated with the world economy, ICICI capitalized on the new opportunities to provide a wider range of financial products and services to a broader spectrum of clients. ICICI Bank was incorporated in 1994 as a part of the ICICI group. In 1999, ICICI became the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the New York Stock Exchange

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